Refund policy

These terms apply to purchases made on preslars.com only. For in-store purchases, please see the store for our in-store return and exchange policy.

What can be returned

  • Returns and exchanges are accepted within 15 days of the original shipping date.
  • Items must be unworn, with all tags attached, in the original packaging.
  • Worn merchandise cannot be returned, and no credit will be issued.
  • All headwear can be exchanged only for other headwear.
  • Buckles and bolos are non-returnable.
  • Boot and hat accessories are non-returnable.

How to start a return online

  1. Go to Start a Return in the footer of our website, or sign in to your account.
  2. Choose the order and the item(s) you want to return, and tell us the reason.
  3. We'll review your request and email you return instructions.
  4. Pack the item(s) in the original packaging with your packing slip, and ship them to the address below.

Return shipping options

  • Prepaid return label: We'll email you a prepaid return label. The cost of the label will be deducted from your refund.
  • Ship it yourself: Prefer to use your own carrier? Note it in your return request, or email or call us, and we'll waive the label fee. Please use a trackable carrier (UPS preferred) and insure your package.

Please wait for your return to be approved before shipping it. Packages sent without an approved return request may be refused. We are not responsible for packages returned without tracking or delivery confirmation, so please insure your package.

Return address:
Preslar's Western Shop
3299 Fern Valley Rd
Louisville, KY 40213
502-969-9019

Exchanges

To exchange for a different size or item, start a return and note the item you'd like instead. Exchanges are at the customer's shipping cost: you pay to ship the original item back to us (using our prepaid label or your own carrier) and the shipping on the replacement item.

In-store options for online orders

  • Items purchased on preslars.com may be exchanged in store. Returns of shipped online orders are not accepted in store.
  • Online orders picked up in store may be returned or exchanged in store.

Refunds

Refunds are issued to the original payment method once we receive and inspect your return. Original shipping charges are not refunded, and return shipping is the customer's responsibility.

Holiday returns and exchanges

Purchases made from the Friday after Thanksgiving through Christmas Eve are holiday purchases. They may be returned or exchanged until January 9 of the following year, and must meet all the requirements above.

Questions? Email cs.preslars@gmail.com or call 502-969-9019.